Frequently Asked Questions

How Do I Make an Appointment?

Making an appointment is simple. Please call our office at (630) 217-9911 to schedule an appointment, also if you have additional questions about therapy or would like to briefly discuss your case.

Who Needs Therapy?

Most people can benefit from therapy at least some point in their lives.

Here are some common reasons:

Uncontrollable sadness, anger, or hopelessness may be signs of a mental health issue that can improve with treatment. You may eat or sleep more or less than usual, withdraw from family and friends, or just feel "off" and low on energy and motivation.
You may be dealing with excessive worrying, fears, and anxieties that prevent you from exposing yourself to some places and situations. Anxiety can manifest itself in physical symptoms as well.
You notice that turning to a substance or some other addictive behavior helps you feel better. If you feel unable to control these behaviors or you can't stop despite negative consequences in your life, you may be struggling with addictive or compulsive behaviors that require treatment.
You have lost someone or something important to you. Grief can be a long and difficult process to endure without the support of an expert. You may need help to get through the loss of a loved one, dealing with divorce or breakup, or the loss of a job.
If you have a history of abuse, neglect, or other trauma that you haven't fully dealt with, or if you find yourself the victim of a crime or accident, chronic illness, or some other traumatic event such as high stress at work, problems with co-workers, conflicts at home, or abusive and negative friendships, the earlier you talk to someone, the fast you can learn healthy ways to cope.

Prior to and During Your First Visit

Prior to making your first visit, please contact your insurance carrier to verify whether the provider you would like to see is in your network. If the provider is not in-network, request the out-of-network benefits so that you fully understand your benefit options. Ask for the number of visits available to you or your dependent and understand any co-payment responsibilities you may have. We know insurance verification and benefit information can be overwhelming. We will assist you during the process and submit medical claims to your insurance.
When you come for your first appointment, you will fill out the initial registration form. Have all insurance information available. This process will take 5-10 minutes. You will then meet your therapist for approximately 45-60 minutes. During this first session, you will be able to explain your concerns and answer questions from your doctor. In your subsequent visits, you and your therapist will formulate treatment objectives and will agree to meet weekly or bi-weekly to begin treatment.

As Treatment Continues

You will generally meet with your counselor once a week (sometimes twice) throughout the first few weeks of treatment. Eventually, as you begin to feel better, you may come in less often, typically twice a month. However, it is not uncommon for patients to continue attending their weekly sessions even after they have started showing improvement. They want to increase their healing process and enjoy regular sessions with their supportive counselor, who helps them to continue feeling better and encourages them to keep working on increasing coping skills and building self-esteem.
At GreenPath Clinic, we strive to provide you with helpful services in a manner that is efficient, respectful, and professional. We expect clients to pay for services at the time of services rendered. If there is an issue that requires any alternate arrangements, we will be happy to discuss those.

Appointment Cancellation
and No Show Policy

Our counselors will be prepared and waiting for you at your scheduled appointment time. As a courtesy, we also confirm your appointment time a day prior. Therefore, missed appointments and late cancellations (under 24 hours) result in a $150 fee. This fee is not billable through insurance. The balance for this fee must be cleared within 7 days. When this fee is not cleared within a 60-day period, further collection attempts will be made utilizing a collection agency, at which point the amount submitted for collections will be for the entire billable amount of the services that you had missed. Hopefully, this will not be an issue, but it is important to note that the therapist has time set aside for you, and we must reserve and maintain that time for you as scheduled. We appreciate your choice of receiving services at our clinic, striving to achieve a reciprocal relationship of mutual respect and cooperation.

Legal Matters & Court Appearances

As a matter of general policy, our counselors do not testify in custody or other legal matters. If our counselors are subpoenaed to court to testify regarding your treatment, you are responsible for our counselors' fees for time out of office for travel and court proceedings. Legal consultation, report writing, correspondence, and telephone contact for legal action are billed at $450 per hour. Payment in full is required prior to releasing letters and reports in legal matters.
If called to testify in court, the fees are as follows:
- $450 per hour for court preparation, including conversations with attorneys, research, and report preparation
- $450 per hour with a 4-hour minimum ($1,800 retainer due at the time of subpoena) within a 40-mile radius
- $450 per hour with an 8-hour minimum ($3,600 retainer due at the time of subpoena) beyond a 40-mile radius
- Mileage charges at the standard IRS rate
- Overnight lodging, if necessary